At Tine’s Cakes and Pastries, we take pride in crafting high-quality, freshly made products. Your satisfaction is important to us. Please read our refund and return policy below:
Custom Orders
All custom cakes and pastries are made-to-order and are non-refundable once confirmed. Changes or cancellations must be made at least 48 hours in advance.
Returns
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order (wrong item, damage during delivery, etc.), please contact us within 24 hours of receiving your order.
Refunds
Refunds will only be issued in cases where we are at fault (e.g., incorrect item, quality concerns verified). Please provide a photo and order details when requesting a refund.
Contact Us
If you have any concerns about your order, reach out to us immediately at 09923048652 or tinescakesandpastries@gmail.com . We’ll do our best to resolve the issue quickly.
Privacy Policy
At Tine’s Cakes and Pastries, we are committed to protecting your personal information and ensuring your experience with us is safe and secure.
Information We Collect
We collect personal details such as your name, contact information, address, and order history to process your purchases and provide customer support.
How We Use Your Information
Your information is used solely for order processing, communication, promotions (if you opt-in), and improving our services. We do not sell or share your data with third parties without your consent.
Security
We implement industry-standard measures to safeguard your data and ensure secure transactions.
Cookies
Our website may use cookies to improve user experience and analyze site performance.
Your Rights
You have the right to access, correct, or delete your personal information. Contact us anytime for assistance.
Contact Us
If you have any questions about this policy, feel free to contact us at tinescakesandpastries@gmail.com or 09923048652.
